Auto Body Technician
Company: The Boyd Group
Location: Roseville
Posted on: May 4, 2024
Job Description:
Company: Gerber Collision & GlassWELCOME TO GERBER COLLISION &
GLASS
Our Team Members Drive Us! Gerber Collision & Glass is one of the
largest collision repair companies in North America. With $2+
billion in sales, over 800 locations and growing, our 10,000+ team
members across the United States and Canada are passionate about
delivering our goal to WOW Every Customer and Be the Best!
We invite you to join our team. Gerber offers a great place to
launch and grow careers. As we continue to grow, we have endless
opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all
applicants with unique talents and abilities from all backgrounds
and characteristics. All qualified individuals are encouraged to
apply, including individuals with disabilities and Protected
Veterans.
Job Description:$75000 - $125000 / AnnuallyThe Estimators primary
responsibility and accountability is to provide an exceptional and
successful customer experience while creating estimates,
coordinating repair needs for customers including all
communication, informing and updating customers and insurance
companies throughout the repair process. The Estimator accurately
assesses the damage of vehicles and documents needed repairs and
parts replacement on the damage appraisal. The Estimator plays a
pivotal role in the success of the customers experience by ensuring
they are working in alignment with all team members in achieving
the repair facilities KPIs. Key Job Responsibilities Role and
Requirements
- Ensure ASE is updated efficiently and accurately with pertinent
details from every customer interaction
- Provide Customer with accurate and timely information, guiding
them through the repair process and ensuring that they receive
excellent customer service
- Ensure compliance with all insurance client requirements,
processes and metrics
- Ensure compliance with all Wow Operating Ways regarding
customer drop-offs, repair planning, customer communication, and
delivery
- Communicate all customer requests and needs to appropriate team
members
- Provides positive energy when greeting customers in person and
on the phone
- Understanding of all required Insurance programs and
procedures
- Participate in daily production walks with the Management Team,
as required
- Support all team members when required
- Participate in monthly Health & Safety and staff meeting (if
required)
- Attend training, information sessions and workshops recommended
by Store Manager
- Maintain the Assured KPIs by maximizing role performance
(Sales/ GP/ NP/ CSI/ AR/ CT&TT)
- Uphold Assureds Core Values : Honesty, Integrity & Respect
- Consistently demonstrates actions and behaviors supporting our
10 PromiseWork Tools to be Utilized
- Scheduling Tool: Progi Calendar, Google Calendars
- Management Information System: Summit, Repair Centre
- Rental Management: ARMS, Dial
- Basic Knowledge: Mitchell, AudatexEducation and/or Experience
Required
- Knowledge of Repairs and OE Guidelines
- High School Diploma or equivalent
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRPs Minimum of 1-year experience
- Must be willing to complete ICAR Training
- Valid Drivers License Required Skills/Abilities
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRPs Minimum of 1-year experience
- Must be willing to complete ICAR Training
- Valid Drivers LicensePlease note, this job description is not
designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for
this job. Duties, responsibilities, and activities may change at
any time with or without notice.The physical demands of your job
must be met to successfully perform the essential functions of the
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the job.Benefits That Drive Your
Success
Gerber offers the comprehensive benefits you expect from an
industry leader, including:
- Competitive Pay Plans
- Medical, Prescription Drug, Dental & Vision Insurance
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Paid Vacation & Holidays
- Continuing Education OpportunitiesGerber Collision & Glass is
proud to be an equal opportunity employer committed to an inclusive
and diverse workplace. All qualified candidates will receive
consideration for employment, regardless of race, color, religion,
sex, sexual orientation, gender identity, national origin,
protected veteran status, disability, age, pregnancy, genetic
information, creed, marital status, or any other consideration,
prohibited by law or by contract.About Us
Gerber Collision & Glass has been WOWing customers with our
collision repair services for over 80 years. Please visit to learn
more about our company.RequiredPreferredJob Industries
Keywords: The Boyd Group, Rocklin , Auto Body Technician, Hospitality & Tourism , Roseville, California
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