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Voice Implementation Project Manager II

Company: Wave Broadband
Location: Rocklin
Posted on: May 8, 2022

Job Description:

Company- Wave BroadbandPosition Overview:Astound Broadband Powered by Wave is currently searching for a Voice Implementation Project Manager II (VIPM II) in our Rocklin, CA office. This individual may also sit in Seattle, WA, Sacramento, CA or Portland, OR. This position is responsible for owning the service delivery process from order submission through customer acceptance of delivered Voice Services. Also responsible for managing projects to install complex VoIP (SIP/PRI/Analog) and Hosted Voice services.The primary position responsibilities will include, but are not limited to:

  • Maintain regular and clear communication with the customer, manage expectations, and deliver an exceptional customer experience during the service delivery process
  • Discover and record customer requirements, call flows, and desired system features and functionality
  • Facilitate response to customer's technical questions associated with VoIP and Hosted Voice services feature functionality, portal operation, call flows and overall solutions design
  • Prioritize workload and activities based on business objectives
  • Travel to customer site for installation, testing, and Hosted Voice system feature and functionality training. Verify call processing, call routing, feature interaction and overall VOIP and Hosted Voice platform functionality at time of service activation
  • Work with and manage Customer, Customer Vendors, Network Engineering, Central Office, Field Services Technicians, and Repair resources to successfully design, configure, and implement VoIP and Hosted PBX services
  • Provide post-install customer support for trouble resolution, call flow adjustment, training, and Moves, Adds, Changes, and Disconnects
  • Responsible for all decisions regarding procedural and technical considerations required to complete Hosted Voice product implementations
  • Assist other Voice Implementation Project Managers and Senior Voice Implementation Manager with implementation projects in market
  • Provide the first level of escalation to customers for questions and issues related to their existing service 30 days post-install
  • Other duties as assigned by the Voice Implementation Manager and/or Director of ImplementationOur ideal candidate will possess:
    • 5+ years of work experience of voice service installation, service delivery or customer-facing project management delivering complex telecommunication solutions.
    • Prefer 1+ years of previous demonstrated project management experience
    • Extensive working knowledge of VOIP, SIP, PRI, and Analog Protocols
    • Ability to manage multiple priorities simultaneously
    • Ability to communicate technical terms and situations to technical and non-technical individuals
    • Significant focus and follow-through with a high attention to detail
    • Strong verbal and written communication skillsIs this the career opportunity you've been searching for? Yes? Then let us know about you - apply now!QualificationsEducationRequired:
      • High school diploma or equivalentDiverse Workforce / EEO:RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Wave Broadband, Rocklin , Voice Implementation Project Manager II, Executive , Rocklin, California

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