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Center Director

Company: KidStrong Rocklin
Location: Rocklin
Posted on: May 16, 2022

Job Description:

Are you looking for a position where you can be part of an energetic, professional team that loves what they do, and has FUN?! Are you excited to help make positive impact in the lives of kids and families all over Rocklin and the surrounding communities? Our Rocklin KidStrong Center is rapidly growing, and we are looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives! WHAT IS KIDSTRONG?At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their child's superpowers and build future-ready kids who are confident in making friends, running the playground, and raising their hands high in the classroom. In other words--- kids who will win at life! OPEN POSITIONWe have an immediate need for a high-energy, hyper-organized, passionate Center Director to lead our Rocklin location. As a Center Director, you will be responsible for providing leadership, executing daily sales and coordinating member relations at the Center. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the Center Director must execute a lead generation/marketing strategies plan to increase sales as well as engage in customer relations with members and parents. The Center Director is a person of integrity, strong character, and a high personal drive to succeed...Someone who is a self-motivator and can't wait to meet and BEAT goals because that means we help more kids Win At Life!

This is a salaried + commission position. It is NOT a typical 9-5 job.

The Center Director must be flexible and adaptable to shift hours as needed to make sure the Center runs optimally and ensures leads and members are communicated with quickly. Must have the ability to work in a fast-paced environment while overseeing operational functions and driving sales and memberships. RESPONSIBILITIES

  • Provides excellent leadership and management to create a positive, successful environment for staff and clients.
  • Properly manages and exceeds all KidStrong sales and operational budgets.
  • Responsible for overseeing the sales process and systems.
  • Works closely with the Head Coach of the Center to ensure that the staff and Center are looked after.
  • Builds and maintains KidStrong class size through scheduling optimization.
  • Models all Center activities through self-involvement (leading by example).
  • Trains and mentors the team for ongoing success and future growth.
  • Communicate with staff for all trials and anything they need to know about the members.
  • Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests
  • Enforces KidStrong corporate policies, business practices, systems, and processes.
  • Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
  • Provides and maintains the highest level of customer service.
  • Provides effective decision-making regarding customer service issues.
  • Responsible for ensuring that the facility is clean, maintained, and operationally sound (along with the Head Coach).
    REQUIREMENTS
    • Associate or bachelor's degree in business, education, or related field.
    • Prior management experience, including overseeing all aspects of company management.
    • Prior experience in sales.
    • Must have the ability to work a flexible schedule, including at least 3 evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning).
    • Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.
    • Understanding of all performance metrics (KPIs), revenue, inventory, payroll, cost controls, and facilities maintenance.
    • Must have the ability to multitask, manage client and staff concerns, and be a self-starter.
    • Excellent verbal and written communication skills.
    • Entrepreneurial spirit with open, participative leadership style and drive for excellence.
    • Strong work ethic, integrity, and professional demeanor.
    • Practical work experience using Microsoft Office Products
    • Previous management experience with children and the fitness industry is strongly preferred.
    • Prior experience as a sales manager, recruiter, GM or office manager would have a great skill set for this role.
      IDEAL EXPERIENCE
      • Management: 2 years
      • Leadership Development: 2 years
      • Customer Service: 2 years
      • Required Shifts: Morning, Mid-Day, Evening, and WeekendThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

Keywords: KidStrong Rocklin, Rocklin , Center Director, Executive , Rocklin, California

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