Supervisor, Technology Integration Program Management

Company: PG&E Corporation
Location: Rocklin
Posted on: November 21, 2022

Job Description:

Requisition ID -# 138240 -Job Category: Information Technology -Job Level: SupervisorBusiness Unit: Operations - OtherJob Location: Rocklin; Oakland; San Ramon - -Department OverviewOperations Support is dedicated to creating cross-commodity consistency and standards in Operations. The team provides -support services guided by best practices and a relentless pursuit for improvement. It has single points of accountability for -Work Management & Resource Planning, Execution Support, Business Operations & Process Improvement, PG&E Academy, and Enterprise Public Works. Operations Support is comprised of approximately 1,000 coworkers. -Position SummaryThe Business Systems Leader is an integral partner and business liaison between line of business operations and Information Technology regarding technology strategy, planning and decisions. Incumbents understand and represent user needs as well as business content, procedures, processes and systems for the business unit(s). The incumbent will supervise teams that partner with business process owners and systems end users to define system requirements, provide user support, coordinate user acceptance testing (UAT) of new tools and to consult with the business on new technologies and features that contribute to business process efficiencies. -This position is hybrid, working from your remote office and your assigned work location based on business need. -Job Responsibilities

• Provides daily oversight to a team of Business Systems Specialists involved in implementing user requirements and supporting assigned business systems.Typically assigned to one business system/tool affecting a smaller user group or to a part of a larger application that affects an entire line of business.Ensures efficient gathering, analyzing and documentation of business requirements.Ensures team analyzes and understands the end- to-end complex business processes and coordinates with IT to develop and implement solutions to meet business requirements.Monitors systems/tools performance and provides proactive, timely and professional communications to users regarding system status, changes or enhancements.Applies expert understanding of the impact(s) of technical changes to the business processes across the assigned line of business.
• Coordinates user acceptance testing (UAT) and/or functionality testing. Perform quality reviews of test results. May assist with development of test documentation.Leads team to provide ongoing technical user support of assigned business system or tool(s).May develop and maintain metrics for assigned -systems/tools and/or projects.May participate in longer term technology strategy development.May develop and deliver or partner with others on end user training.
• Partners with stakeholders and others to ensure support from team is as expected or required.
• Supervises program teams to accomplish results through recruitment and selection, training and development, performance management, and rewards and recognition. -QualificationsMinimum:
  • BA/BS in Business, Engineering, Computer Science/Information Systems, etc. or equivalent work experience.
  • 5 years of job-related experience in Business, IT or Engineering fields.Desired:
    • Graduate Degree or equivalent experience
    • Experience in IT-Information Technology, or other job-related, 3 years
    • Experience with work management processes
    • Experience in project management
    • Experience in business analysis, 5 years

Keywords: PG&E Corporation, Rocklin , Supervisor, Technology Integration Program Management, Executive , Rocklin, California