Place Manager
Company: Oakland Venue Management, Inc.
Location: Oakland
Posted on: May 4, 2024
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Job Description:
---Company DescriptionDistrict Works provides a wide variety of
services that help create beautiful community spaces, neighborhoods
and public parks by removing litter, installing landscaping
projects, and hosting events. We provide highly trained Place
Managers to make public plazas, downtowns, and neighborhoods more
comfortable and welcoming for all. A Place Manager for District
Works provides supervision of business improvement districts,
community benefit districts, local agencies, and municipality
cleaning and safety programs. Our services include cleaning detail
while offering exceptional customer service and hospitality. Place
Manager's report directly to the Program Coordinator, but may take
direction from the executive management team including the Program
Director, General Manager, and Chief Executive Officer.Position
SummaryA District Works Place Manager provides a wide variety of
essential services to Community Benefit Districts and public
agencies. We support our clients with Urban Place Management
services through public realm improvement and hospitality services.
As a Place Manager your duties will be varied; however, the ideal
candidate will demonstrate interpersonal skills that contribute to
delivery of an exceptional customer experience.Position
DescriptionThe primary responsibilities of the Place Manager are as
follows: 1. CARETAKING AND RADICAL HOSPITALITY Provide a clear and
visible presence within the boundaries of the districts in order to
improve the perception of the districts as safe places;Offer
assistance and information to businesses and employees within the
district (e.g., providing directions, distributing flyers, and
answering questions about the district and its activities);Work to
achieve a measurable decrease in all crimes committed within the
boundaries of the district. We will specifically: a). Engage with
the residents, visitors, and employees of our downtown. Listening
to people is the only way to effect real change. This type of
engagement allows us to discover new ideas, invigorate old methods,
and reduce behavior that negatively impacts the districts. It takes
vision and skill to do and we have both; b). Participate in
community meetings with social service providers from the public
and private sector, including the City of Oakland and Alameda
County. The goal is to promote communication and collaboration on
issues of mutual concern for business owners and residents in the
districts; c). Practice radical hospitality and use our resources
to help everyone in need, especially the unsheltered. Our knowledge
of temporary housing, food banks, call home programs, and drug
rehabilitation services is invaluable in dealing with an on-going
social disaster that we know is not going away soon; d). Train and
ensure all staff adhere to our clients stated position on
homelessness. 2. ENVIRONMENTAL STEWARDSHIPTRASH COLLECTION & LITTER
ABATEMENT a). Abate all litter and illegal dumping in the public
right of way and ensure that all items are sorted and directed to
their appropriate waste stream in a timely manner b). Collect,
dispose of, and replace trash bags in trash receptacles as needed
c). Wipe down, clean, and pressure wash all trash receptacles
frequently d). Maintain daily collection/cleaning reports and
distribute the reports to the Program Coordinator for program
evaluation and data collection e). Pressure wash the bottom of
trash receptacles to remove dog urine and liquid spills.GRAFFITI
REMOVAL a). Using the most environmentally sensitive practices,
District Works will remove graffiti, stickers and signs from
buildings, trees, poles, planters, newsracks, utility boxes, or any
other surfaces every day. b). All graffiti will be color matched
and painted or removed from the ground and wall surfaces as quickly
as possible. Our goal is to remove graffiti within 24 hours of each
work order.BIG BELLY SERVICE a). District Works is the only
authorized Big Belly service provider throughout the greater Bay
Area and will train all staff. Place Managers will be able to
professionally clean, service, and maintain Big Belly units.SPECIAL
PROJECTS a). Our team specializes in graffiti abatement and
strategic touch-up painting of trash receptacles, planters, and
light poles. b). We're expert at installing benches and trash
receptacles in the public right of way. c). Supports clients in
executing numerous projects, including the abatement of
hard-to-reach graffiti that requires boom lifts and aerial lift
operator certification.SPECIAL EVENTS a). Specialized staff for
post-event cleaning, onsite event maintenance, and waste sorting
and hauling. SIDEWALK PRESSURE WASHING a). We will conduct
environmentally sound pressure washing, following all local and
state regulations to remove blood, urine, feces, and substances
that cause harm in high traffic public right of ways. 3.
GROUNDSKEEPING & MAINTENANCE District Works provide greening and
beautification services including street median and ground planter
maintenance, debris removal, soil amendment, watering, hanging
plant program management, and other ground related groundskeeping
and maintenance services. 4. ZONE MANAGEMENT, DISPATCH &
REPORTINGReceiving and sharing information from the general public
and from our staff is critical to the operations of the program. We
will utilize 2-way radios, email, other technology, and the current
dedicated hotline to respond to requests for service.Responsible
for supervising district zones in conjunction with, and especially
in the absence of the Program Director. Responsible for safely
transporting debris and supplies to cleaning sites following the
assigned deployment schedule via electric bicycles with tow behind
bike trailers. Job Requirements Must have the physical capacity to
walk or ride a bicycle while towing up to 125 lbs of debris
continuously during an eight hour shift, with normal breaks (two
fifteen minutes, and one thirty minute meal break).Must be able to
work outdoors in all conditions with provided inclement weather
gear.Must be able to lift 50 lbs.Must provide proof of COVID-19
vaccination or appropriate religious or medical exemption
status.Must be able to provide proof of valid CA Driver's license
and clean driving record. Must be able to speak, read, and write
the English language in order to create basic reports. The ability
to speak other languages is a bonus.Must maintain a positive,
professional environment in full compliance with applicable laws,
regulations, policies, procedures and overall District Works
standards of expected professionalism.Must be able and willing to
correct poor performance or employee misconductMust be dedicated to
serving the community.Ability to maintain clear boundaries and
strict confidentiality with clients.Ability to create a
compassionate and empowering connection with visitors, residents,
and members of the community.Ability to remain calm in crisis
situations, think well on one's feet, de-escalate situations, and
promote positive communication.Ability to work independently with
minimal supervision.Good listening skills, with a strong ability to
be patient and compassionate with community members challenged by
mental health issues.Core competency to effectively relate with a
culturally and racially diverse group of staff, residents, and
tenants.Benefits and CompensationPositions are paid hourly,
typically based on a 40-hour work week, some part-time positions
are available.$23.50 - $29.00 ($48,880 - $60,320 annually, based on
a 40-hour work week)Successful 90 day performance review increase
Successful 1 year performance review increaseEmployees shall be
entitled for consideration of annual performance bonus compensation
for each calendar year up to 2.5% of base salary in the calendar
year. Employees who have worked for the company for three months
are eligible to participate in the Company's 401(k) benefit plan,
including employer match of 100% of the first 3% of deferred
savings and 50% of contribution between 3% to 5%. Level benefits
card offers full time employees food service, mental health,
wellness, educational and lifestyle allowances to support our
employee's out of pocket costs at $150/monthly.Merits and Awards
Program (MAPS) is an incentive bonus program to encourage the
highest levels of participation for all District Works employees.
Place Managers are eligible for the MAPS award bonus up to
$250/monthly based on criteria established by program management
including attendance, reporting, and environmental stewardship
statistical tracking.Full Time employees are eligible to
participate in our Health Benefits after a waiting period after the
first day of the month following a 30-day waiting period. Employer
Contribution: a) Medical: The Company contributes $700 towards the
employee"s medical benefits premium; the employee is responsible
for the remainder of the premium, if any, and will have it deducted
on a pre-tax basis. Employee"s are responsible for premiums
associated with electing benefits for their dependents. b) Dental:
The Company will cover 60% of the employee"s premium for Dental c)
Vision: All premiums for the Vision plan are paid by the
employeeThe Company observes 9 paid holidays annually. These
holidays are subject to change at the discretion of the Company.All
Company employees receive paid time off for personal purposes.
Accrued based on years of service worked (based on 40 hour work
weeks). a) 0-2 Years of Service: 40 hours accrued/year b) 2-4 Years
of Service: 80 hours accrued/year c) 4 Years and beyond: 120 hours
accrued/year d) Unused PTO will be carried forward up to an accrual
cap; unused PTO will be paid out upon discharge.All Company
employees receive paid sick leave for personal or family illness.
Accrual is based on one hour for every 30 hours worked; capped at
72 hours.PIea3c8efd672d-25660-34271309
Keywords: Oakland Venue Management, Inc., Rocklin , Place Manager, Executive , Oakland, California
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