Seasonal Customer Service Associate - Work From Home!

Company: Gap
Location: Rocklin
Posted on: August 31, 2020

Job Description:

Gap is Hiring for a variety of Seasonal Work from Home Positions!

• Customer Service Consultant
• Chat Specialist
• Customer Fraud Specialist *You will be required to come on-site to our Rocklin, CA location for paperwork and equipment pick-up* SEASONAL POSITIONS AVAILABLECustomer Service Consultant - In this role, you ll interact with customers from all over the world who are calling for resolutions to their issue. You ll take calls from customers at all of our brands including Gap, Old Navy, Banana Republic, Athleta and Intermix. You ll need to collect and analyze information from customers in order to offer the best resolution and complete this with one call resolution. Chat Specialist - In this role, you ll interact with customers from around the world via chat. You ll answer chats from customers at all of our brands and US, EU and UK markets, including Gap, Old Navy, Athleta, and Banana Republic. You ll need to collect and analyze information from customers in order to offer the best resolution and complete these interactions in one contact. When needed, you ll take phone calls to support our customers via phone. Customer Fraud Specialist - In this role, you ll manage order reviews, customer issues and de-escalate customers. This position requires placing outbound calls to customers for verification of billing information. You will become an expert on brand policies and procedures in order to provide accurate information to both internal and external customers. BENEFITS AT GAP INC. INCLUDE
• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
• Work from home
• Paid & Virtual Training
• Weekly Pay
• Variety of Schedules
• Opportunity to convert to regular employment

Keywords: Gap, Rocklin , Seasonal Customer Service Associate - Work From Home!, Hospitality & Tourism , Rocklin, California