shift supervisor - Store# 10227, BLUE OAKS & LONE TREE
Company: Starbucks
Location: Rocklin
Posted on: January 9, 2021
Job Description:
Job Summary and MissionThis position contributes to Starbucks
success by assisting the store manager in executing store
operations during scheduled shifts.This job deploys partners and
delegates tasks so that partners can create and maintain the
Starbucks Experience for our customers. Models and acts in
accordance with Starbucks guiding principles.Summary of Key
ResponsibilitiesResponsibilities and essential job functions
include but are not limited to the following:
- Acts with integrity, honesty and knowledge that promote the
culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or
unusual events to keep store operating to standard and to set a
positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating
environment and customers for cues.
- Communicates information to manager so that the team can
respond as necessary to create the Third Place environment during
each shift.
- Assists with new partner training by positively reinforcing
successful performance and giving respectful and encouraging
coaching as needed. Provides feedback to store manager on partner
performance during shift.
- Contributes to positive team environment by recognizing alarms
or changes in partner morale and performance and communicating them
to the store manager.
- Creates a positive learning environment by providing clear,
specific, timely and respectful coaching and feedback to partners
on shift to ensure operational excellence and to improve
partnerperformance.
- Delivers legendary customer service to all customers by acting
with a customer comes first attitude and connecting with the
customer. Discovers and responds to customer needs.
- Develops positive relationships with shift team by
understanding and addressing individual motivation, needs and
concerns.
- Executes store operations during scheduled shifts. Organizes
opening and closing duties as assigned. Follows Starbucks
operational policies and procedures, including those for cash
handling and safety and security, to ensure the safety of all
partners during each shift.
- Follows all cash management and cash register policies and
ensures proper cash management practices are followed by shift
team.
- Follows up with baristas during the shift to ensure the
delivery of legendary customer service for all customers.
- Provides quality beverages, whole bean, and food products
consistently for all customers by adhering to all recipe and
presentation standards. Follows health, safety and sanitation
guidelines for all products.
- Recognizes and reinforces individual and team accomplishments
by using existing organizational tools and by collaborating with
store manager to find new, creative, and effective methods of
recognition.
- Utilizes operational tools to achieve operational excellence
during the shift.
- Maintains regular and punctual attendanceSummary of
ExperienceCustomer service experience in a retail or restaurant
environment - 1 yearBasic Qualifications
- Maintain regular and consistent attendance and punctuality,
with or without reasonable accommodation
- Available to work flexible hours that may include early
mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards, including
providing quality beverages and food products, cash handling and
store safety and security, with or without reasonable
accommodation
- Six (6) months of experience in a position that required
constant interacting with and fulfilling the requests of
customers
- Prepare and coach the preparation of food and beverages to
standard recipes or customized for customers, including recipe
changes such as temperature, quantity of ingredients or substituted
ingredients
- At least six (6) months of experience delegating tasks to other
employees and/or coordinating the tasks of two (2) or more
employeesRequired Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationshipsStarbucks and its brands are an
equal opportunity employer of all qualified individuals.We are
committed to creating a diverse and welcoming workplace that
includes partners with diverse backgrounds and experiences. We
believe that enables us to better meet our mission and values while
serving customers throughout our global communities. People of
color, women, LGBTQIA+, veterans and persons with disabilities are
encouraged to apply.Qualified applicants with criminal histories
will be considered for employment in a manner consistent with all
federal state and local ordinances. Starbucks Corporation is
committed to offering reasonable accommodations to job applicants
with disabilities. If you need assistance or an accommodation due
to a disability, please contact us at 206-318-0660 or via email at
applicantaccommodation@starbucks.com
Keywords: Starbucks, Rocklin , shift supervisor - Store# 10227, BLUE OAKS & LONE TREE, Hospitality & Tourism , Rocklin, California
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