Customer Service Representative, Call Center

Company: The Atlas Group
Location: Rocklin
Posted on: May 14, 2022

Job Description:

Job Description This role will convert leads to patients that complete their plan of care and have a remarkable and memorable experience. In addition provide a high level of service and exceptional communication to exceed therapist expectations while contributing to the financial success of the company by collecting appropriate co-insurance and co-payments. What you will do: Manage the registering, scheduling and rescheduling for all new and existing patients. Play a key role in messaging the value and converting patient leads to booked patients. Record management --- Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.) Once the information is obtained it must be properly filed on the patient---s record. Perform a variety of administrative duties including but not limited to: answering phones, processing incoming faxes, responding to patient and therapist messaging. Create a culture of exceptional customer service by continually exceeding our patients and therapists expectations. Properly maintaining and cultivating positive relationships with patients, therapists and fellow staff. Receive, screen and coordinate telephone calls from healthcare providers. Uses discretion and independent judgement to follow through on assignments Collect and process patient payments. Responsible for following all money handling procedures. Place outbound calls and emails to patient leads. Works with an EMR (Electronic Medical Record). You will be a good fit if you have: --- High School Diploma or equivalent --- Highly detail oriented --- Ability to multi-task in a fast-paced work environment --- Track record of exceptional customer service --- Proficient with Google Suite --- Front Desk experience in a health care setting preferred. --- Demonstrates a high level of customer service and interpersonal communication skills --- Ability to quickly adapt to new work environments and personnel

Keywords: The Atlas Group, Rocklin , Customer Service Representative, Call Center, Hospitality & Tourism , Rocklin, California