Senior Sales Associate
Company: Rockler Companies, Inc.
Posted on: June 18, 2022
Job DescriptionThis is a customer service role in which the
sales associate gives customer their immediate and complete
attention by explaining, demonstrating and selling woodworking
supplies and tools. When not engaged with a customer, the focus
should be on the maintenance of the sales floor including facing,
dusting and general housekeeping. Performs management duties as
directed by the Store Manager. Performs all of the Sales Associate
Duties as described in the Sales Associate Job Description plus the
listed below.Major areas of accountability: Opens and close store
as directed by store manager. May also perform other management
tasks including but not limited to receiving, pricing and
merchandising. Handles customer refunds and overrides. Prepares
necessary documentation in accordance with prescribed procedures
and maintains daily sales records and balances cash register Greets
customers as they enter the stores. Greeting should be within an
acceptable period of time ensuring that the customer is welcomed in
the store. All customers must be acknowledged when coming in
contact with them. Handles all aspects of retail sales of company
products by answering questions on product application or use,
ringing the sale on the POS. Special emphasis should be placed on
the "Total solution" which means that any related products/
services the customer might need for the project should be shown.
Assists with the maintenance and merchandising of the store to
maintain neat, orderly, well stocked and appealing displays.
Handles customer refunds and prepares necessary documentation in
accordance with prescribed procedures. Refers customers to other
sources if we do not have the specific item with the intent of
building goodwill for Rockler Companies, Inc. May assist with
unloading truck, pricing and merchandising or any other duties as
assigned.Requirements for position: Minimum of high school
graduate. Knowledge of woodworking and hand tools desirable.
Previous retail sales experience desirable. Ability to understand
nature of customers request and how best to respond to their needs.
Ability to understand situations where a management decision is
required. Requires an extremely strong service orientation to
maximize customer satisfaction. Must be able to stand for long
periods of time, personally lift up to 50 lbs on a regular basis
and team lift up to 400 lbs. with help. Must be able to stand for
long periods of time, personally lift up to 50 lbs on a regular
basis and participate in team lifting up to 400 lbs.
Job Posted by ApplicantPro
Keywords: Rockler Companies, Inc., Rocklin , Senior Sales Associate, Hospitality & Tourism , Rocklin, California
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