Jr. Help Desk Support Contract in Rocklin, CA

Location: Rocklin
Posted on: January 14, 2021

Job Description:

Help Desk Support Contract in Rocklin, CA
 
Modis is looking to fill a Help Desk Support contract with our client in Rocklin, CA. If you meet the below requirements and would like to learn more about this great opportunity please apply now for immediate consideration.
 
We are looking for a Bilingual Help Desk Support technician fluent in Spanish, French, or Italian and familiar with researching, diagnosing, resolving, or escalating technical and procedural issues from a retail stores environment via phone call. You will communicate, in market language, to store employees in a manner that is easy to understand and non-technical.
 
QUALIFICATIONS/REQUIREMENTS:
• Strong, clear, bilingual verbal skills–English, Italian, Spanish, French
• Strong written English skills with good Italian, Spanish, French written skills
• Passion for customer service and resolving issues
• 2 years of Service Desk or equivalent job experience. Retail experience is a plus.
• Proven ability to troubleshoot and resolve technical and procedural issues.
• Ability to react quickly and professionally in stressful situations
• Must be driven and self-motivated.
• Capable of learning both technical and procedural components of the clients retail environment.
• Must be able to react quickly to change.
• Must be able to handle ambiguity and adapt to cultural differences
 
RESPONSIBILITIES
 
• Log and assign tickets as outlined in Department documentation in English.
• Communicate, in market language, to store employees in a manner that is easy to understand and non-technical.
• Efficiently probe to understand the callers issue and quickly resolve or escalate the issue
• Take personal accountability to meet service desk operator key performance measurements and be punctual.
• Clearly document all issues according to ticket logging and problem management requirements.
• Provide quality customer service through communication, composure, empathy, helpfulness, and flexibility.
• Understand the business impact of issues a customer reports, have a genuine concern for their situation and act appropriately.
• Identify and report improvements by utilizing the department documentation update process.
 
The Help Desk Support contract in Rocklin, CA will not be open long so apply now for immediate consideration.
 
 

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