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Solar Technical Support Representative

Company: CyberCoders
Location: Rocklin
Posted on: February 22, 2021

Job Description:

If you are an experienced Electrician or Solar Technician interested in a Technical Support Service Representative opportunity, please read on!---$18-22 / hour ---Rocklin, CAWhat You Will Be DoingThe Electrical Technical Service Representative is responsible for providing the highest quality of customer support through the technical support telephone hotline. Duties include answering incoming calls to the service line and resolving all types of customer issues, providing assistance to installers in the field, providing technical training to internal personnel, creating tickets to dispatch to field service teams and providing support to other departments.* Maintains the technical support hotline and uses communication skills to provide customer support to users, installers and customers.* Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports.* Provides technical training to internal personnel on the technical aspects of our product line, and develops training materials.* Provides support to the Sales and Marketing departments by serving as a products generalist, and building familiarity with competitors products.What You Need for this Position* 2+ years of experience as an Electrician, Solar Technician, Electrical Technician* 2+ years of experience with Electrical Troubleshooting, Upgrades, Installations, Outages* Technical Customer Support / Electrical Support Representative / Electrical Technical Service RepSo, if you are an experienced Electrician or Solar Technician interested in a Technical Support/Service Representative opportunity, please apply today or email your resume to Stephanie.Lilley@CyberCoders.com!Email Your Resume In Word ToLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:Stephanie.Lilley@CyberCoders.com* Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : SL9-1615668 -- in the email subject line for your application to be considered.***Stephanie Lilley - Executive Recruiter - CyberCodersApplicants must be authorized to work in the U.S.CyberCoders, Inc is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: CyberCoders, Rocklin , Solar Technical Support Representative, IT / Software / Systems , Rocklin, California

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