Field Service Technician III
Company: Optimum
Location: Rocklin
Posted on: May 26, 2023
Job Description:
Altice USA is a cutting-edge communications, media, and tech
company. We connect people to what matters most to them; texting
with friends, advertising that resonates, or binge watching their
favorite show. Our differentiated approach centers around
technologies that push the envelope and deliver the ultimate
customer experience. We're building a workforce that attracts and
retains the best talent, not only to meet the needs of our
customers, but that also reflects the diverse communities we
serve.
Job Summary
Under general supervision the Field Service Technician III (BBT
III) installs, changes, repairs and disconnects cable services
including residential and business video, data, telephone, and
security. Performs troubleshooting at time of installation and on
scheduled service calls from the bridger to the customer's
locations. Educates customers regarding new and existing services
and describes the advantage of other services to meet customer
needs.
Responsibilities
- Provides quality internal and external customer service
surrounding the Company values
- Installs, tests and troubleshoots broadband residential or
commercial services including video, data and telephone from tap to
customer locations.
- Installs, tests and troubleshoots commercial services including
but not limited to hospitality video, Wi-Fi, and PRI and HPBX voice
services
- Utilizes network tools and troubleshooting knowledge to resolve
network problems
- Resolves issues at installation and on scheduled service call
from customer's locations to the bridger
- Educates customers regarding use of installed products;
explains waivers, agreements, customer release forms, charges and
billing procedures
- Determines customer's current service levels; inquiries about
customer preferences and needs; recommends service upgrades or
additional products
- Resolves or escalates customer complaints, as appropriate
- Uses automated routing system or plans daily route;
requisitions equipment and supplies; stocks Company vehicle
- Meets scheduled appointment windows
- Completes work orders and other documentation on paper and/or
by mobile device
- Represents Company to collect payments and equipment; secures
appropriate customer signatures
- Maintains network integrity through preventive maintenance and
home certifications.
- Adheres to established maintenance windows for all outages
- Uses small hand tools, power tools, meters, and other test
equipment
- Maintains and secures Company truck and equipment
- Works on regularly scheduled days as well as unscheduled days
and beyond regular work hours as required
- Performs all the duties of CLI (Cumulative Leakage Index).
- When applicable ride out and repair.
- When applicable rearranging and reconnecting fiber optic
service drops at pole, underground or building terminals
Qualifications
- High school diploma or equivalent
- Appropriate valid driver's license and driving record within
Company standards
- Qualified to obtain all necessary licenses required by the
state in which he/she is installing and/or servicing security
services (if applicable)
- Knowledge of basic mathematics
- Knowledge of basic electronics
- Skill in using a Windows-based computer
- Ability to comprehend and operate appropriate testing equipment
(e.g. signal level meters, ohm meters)
- Ability to prioritize and organize effectively
- Ability to work independently and with others
- Bi-lingual proficiency preferred in some locations
- Vision ability: close vision, peripheral vision, and ability to
adjust focus; ability to differentiate between different sizes and
colors of wires
- Hand and finger dexterity to carry and to use tools and
equipment as necessary
- Ability to work while standing 50 - 70% of the time
- Ability to use any equipment in a safe manner, in accordance
with company, industry and regulatory standards
- Ability to carry, climb and operate extension ladder, (approx.
28 ft high and 75 pounds). Accommodation with 50-pound maximum
lifting is available
- Ability to climb poles using gaffs, hooks and climbing belt
(weight limit of 350 pounds) as needed
- Ability to work in confined spaces such as crawlspaces and
attics by crawling, bending, reaching, twisting
- Preferred Experience: SCTE BPI certification preferred
- Home security installation experience preferred
- Work performed near power lines and electricity
- Work, including travel, outdoors in adverse weather conditions
day or night
Altice USA is an Equal Opportunity Employer committed to
recruiting, hiring and promoting qualified people of all
backgrounds regardless of gender, race, color, creed, national
origin, religion, age, marital status, pregnancy, physical or
mental disability, sexual orientation, gender identity, military or
veteran status, or any other basis protected by federal, state, or
local law.
Altice USA, Inc. collects personal information about its applicants
for employment that may include personal identifiers, professional
or employment related information, photos, education information
and/or protected classifications under federal and state law. This
information is collected for employment purposes, including
identification, work authorization, FCRA-compliant background
screening, human resource administration and compliance with
federal, state and local law.
Pay is competitive and based on a number of job-related factors,
including skills and experience. The starting pay rate/range at
time of hire for this position in the posted location is $39,200.00
- $64,400.00 / year. The rate/range provided herein is the
anticipated pay at the time of hire, and does not reflect future
job opportunity.
Applicants for employment with Altice will never be asked to
provide money (even if reimbursable) as part of the job application
or hiring process. Please review our Fraud FAQ for further
details.
Keywords: Optimum, Rocklin , Field Service Technician III, IT / Software / Systems , Rocklin, California
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