IT Specialist
Company: Loop Neighborhood
Location: Union City
Posted on: April 2, 2026
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Job Description:
Location: Union City, CA FLSA Status: Non-Exempt Reports To: Sr.
Helpdesk Manager/IT Administrator Hourly Rate: $25-$30 per hour
About the Company Vintner’s Distributors is the corporate arm for
Au Energy, Loop Neighborhood Market, and Poppy Market and is based
in Union City, CA, with stores and stations across California. The
company was founded in 1978 and develops real estate and owns and
operates gas stations with convenience stores and car washes. It
also has a wholesale division that delivers fuel to dealer
locations in the market. Position Summary The IT Specialist
supports technology systems across our convenience store chain,
ensuring reliable, secure, and efficient operations at both the
store and corporate levels. This role provides Tier 1 and Tier 2
technical support, assists with infrastructure maintenance, and
supports technology rollouts and system improvements. The ideal
candidate is solutions-oriented, service-focused, and comfortable
working in a fast-paced, multi-location retail environment where
system uptime is critical. Key Responsibilities Technical Support &
Troubleshooting Provide Tier 1 and Tier 2 support for field and
corporate users Troubleshoot hardware, software, and connectivity
issues including desktops, laptops, POS systems, payment terminals,
printers, scanners, and handheld devices Utilize remote support
tools to diagnose and resolve issues for store locations Document
incidents, resolutions, and recurring issues within the ticketing
system Escalate complex issues to appropriate internal teams or
vendors Retail Systems & Infrastructure Support Support
point-of-sale (POS) systems and retail technology platforms Assist
with installation, configuration, and maintenance of hardware and
software Support network connectivity, including LAN/WAN, Wi-Fi,
and VPN environments Coordinate with third-party vendors for
equipment repair and system support Help maintain system security
standards, including PCI compliance requirements Projects &
Continuous Improvement Participate in technology deployments and
upgrades (e.g., POS rollouts, hardware refreshes, infrastructure
improvements) Assist with testing, implementation, and
documentation of new systems Identify trends in recurring technical
issues and recommend process improvements Support IT asset tracking
and inventory management Customer Service & Communication Deliver
professional and responsive service to store operators and
corporate teams Communicate technical information clearly to
non-technical stakeholders Provide basic user guidance and training
as needed Requirements Bachelor’s degree in related field 2 years
of IT support experience, preferably in retail or multi-location
environments Experience supporting hardware, software, and network
troubleshooting Familiarity with POS systems and retail technology
environments Strong problem-solving skills and attention to detail
Excellent communication and customer service skills Preferred ·
Industry certifications (CompTIA A, Network, Microsoft, etc.)
Experience with ticketing systems and remote support tools Basic
knowledge of cybersecurity practices and payment card industry
(PCI) standards Experience supporting multi-site network
infrastructure Physical Requirements Ability to lift and move IT
equipment up to 40 lbs. Ability to sit, stand, bend, and perform
equipment installations as needed Compensation & Benefits ·
Competitive base salary with performance-based bonus potential ·
Comprehensive medical, dental, and vision coverage · 401(k)
retirement plan with employer match · Paid vacation and holidays
Salary Description $25-$30 per hour
Keywords: Loop Neighborhood, Rocklin , IT Specialist, IT / Software / Systems , Union City, California
