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Call Center Representative

Company: Aerotek
Location: Rocklin
Posted on: May 13, 2020

Job Description:

ROLE: The primary responsibilities of the Call Center Representative (CCR) are to answer incoming calls as they are presented, identify needs and resolve member requests. This includes but is not limited to; assisting with member transactions, answering general questions or inquiries, product information, troubleshoot and research member concerns, and directing calls to the appropriate departments. This role provides members with the highest level of service available in an efficient and courteous manner while striving for a first call resolution. The Call Center Representative (CCR) must be willing to work flexible schedules to accommodate the hours and business needs of the Call Center. Answer incoming calls, properly verify caller according to Credit Union policies and determine the callers needs in an effort to resolve their request in an efficient manner while achieving key performance indicators. About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing -- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Keywords: Aerotek, Rocklin , Call Center Representative, Other , Rocklin, California

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