About Gap Inc. Our past is full of iconic moments — but our
future is going to spark many more. Our brands — Gap, Banana
Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed
people from all walks of life and all kinds of families, all over
the world, for every occasion for more than 50 years.
But we’re more than the clothes that we make. We know that
business can and should be a force for good, and it’s why we work
hard to make product that makes people feel good, inside and out.
It’s why we’re committed to giving back to the communities where we
live and work. If you're one of the super-talented who thrive on
change, aren't afraid to take risks and love to make a difference,
come grow with us.
About the role We’re looking for a Customer Service agent to
provide superior experiences to our Gap Inc. brand customers. In
this role, you’ll interact with customers from all over the world
who are calling for resolutions to their problems. You’ll take
calls from customers at all of our brands including Gap, Old Navy,
Banana Republic, Athleta and Intermix. You’ll need to
collect and analyze information from customers in order to offer
the best resolution and complete this with one call resolution.
What you'll do Deliver superior customer experience by providing
product information and processing orders.
Demonstrate exemplary customer service skills in every
interaction and ensure timely, one-call resolution with
Effectively de-escalate customer issues using empathy and
conflict resolution skills.
Utilize effective time management and prioritization skills in
order to handle a high volume of calls in a fast-paced
Demonstrate motivation by identifying personal strengths and
opportunities in partnership with supervisor to develop career
Ability to identify and report any critical or reoccurring
customer service issues to Supervisor.
Utilize suggestive sales techniques to meet established
Demonstrate the ability to make sound business decisions
Who you are High school diploma or GED equivalent
Minimum 6 months of customer service and sales experience
Strong PC skills including internet and windows-based
Knowledge of apparel and fashion terminology
Strong verbal and written communication skills including