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Shift Lead

Company: Taco Bell - Keith Sherman Enterprises, Inc.
Location: Rocklin
Posted on: January 9, 2021

Job Description:

Role: Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Responsibilities and Accountabilities: Ensuring Consistent Customer Satisfaction

  • Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
  • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Ensure that all employees present a neat clean appearance and wear company uniform.
  • Personally demonstrate the Customer needs are the highest priority.
  • Ensure food safety, quality and accuracy of orders.
  • Resolve customer complaints quickly while maintaining positive customer relations.
  • Greets customers with a smile, is polite and pleasant when speaking with customers.
  • Works with urgency.
  • Works with management and fellow employees.
  • Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
  • Demonstrates a positive and enthusiastic attitude with co-workers.
  • Maintains professional demeanor and work environment.Attendance
    • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
    • Understands and uses approved time keeping system, including accurately recording all hours worked.Initiative and Energy
      • Takes action without being told, goes beyond what is simply required and maintains a high activity level.Developing People
        • Provide regular feedback to the RGM on the performance of Team Members.
        • Provide ongoing constructive and complimentary feedback to Team Members.
        • Actively participates in the training of Team Members.
        • Handle conflicts constructively and works with RGM to achieve resolution.Act Like an Owner
          • Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
          • Oversee proper product preparation, rotation, portioning, cooking and holding times.
          • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
          • Perform other duties as required by manager.Job Requirements and Essential Functions:
            • Strong preference for internal promote form Hourly Champion position.
            • Must be at least 18 years old.
            • Must pass reference check.
            • Must have reliable transportation.
            • Able to do basic business math.
            • Able to stock shelves and coolers.
            • Able to oversee and manage subordinate employees and provide direction.
            • Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
            • Able to clean the parking lot and grounds surrounding the restaurant.
            • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.Brand: Taco BellAddress: 2365 Stanford Ranch Road Rocklin, CA - 95765Property Description: 005192 - Stanford Ranch Rd - Rocklin CAProperty Number: 005192

Keywords: Taco Bell - Keith Sherman Enterprises, Inc., Rocklin , Shift Lead, Other , Rocklin, California

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