Shift Lead

Company: Taco Bell - Keith Sherman Enterprises, Inc.
Location: Rocklin
Posted on: January 9, 2021

Job Description:

Role: Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Responsibilities and Accountabilities: Ensuring Consistent Customer Satisfaction

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate the Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency.
• Works with management and fellow employees.
• Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
• Demonstrates a positive and enthusiastic attitude with co-workers.
• Maintains professional demeanor and work environment.Attendance
  • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
  • Understands and uses approved time keeping system, including accurately recording all hours worked.Initiative and Energy
    • Takes action without being told, goes beyond what is simply required and maintains a high activity level.Developing People
      • Provide regular feedback to the RGM on the performance of Team Members.
      • Provide ongoing constructive and complimentary feedback to Team Members.
      • Actively participates in the training of Team Members.
      • Handle conflicts constructively and works with RGM to achieve resolution.Act Like an Owner
        • Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
        • Oversee proper product preparation, rotation, portioning, cooking and holding times.
        • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
        • Perform other duties as required by manager.Job Requirements and Essential Functions:
          • Strong preference for internal promote form Hourly Champion position.
          • Must be at least 18 years old.
          • Must pass reference check.
          • Must have reliable transportation.
          • Able to do basic business math.
          • Able to stock shelves and coolers.
          • Able to oversee and manage subordinate employees and provide direction.
          • Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
          • Able to clean the parking lot and grounds surrounding the restaurant.
          • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.Brand: Taco BellAddress: 2365 Stanford Ranch Road Rocklin, CA - 95765Property Description: 005192 - Stanford Ranch Rd - Rocklin CAProperty Number: 005192

Keywords: Taco Bell - Keith Sherman Enterprises, Inc., Rocklin , Shift Lead, Other , Rocklin, California