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Contact Center Representative

Company: First Tech Federal Credit Union
Location: Rocklin
Posted on: January 15, 2021

Job Description:

PRIMARY FUNCTION(S)Our Enterprise Platforms and Infrastructure (EPI) Team is responsible for desktop and server infrastructure. This includes support for laboratory-managed operating systems, enterprise backup, software distribution, and application offerings. The team also manages the laboratory's central directory and authentication systems, as well as email, mobile, and desktop web conferencing solutions.RESPONSIBILITIES AND DUTIESOur client is searching for an Apple Systems Administrator to join our Desktop Engineering team. The Apple Systems Administrator will participate in developing workstation and mobile device solutions, assessing risk, and providing tier three support as part of a collaborative team. Together the team is tasked with developing imaging processes, testing technology, providing application updates, and managing security. This requires working with peer IT staff members, leveraging third party tools, interfacing with vendors, and an awareness of market and technology trends. Desktop Engineering is responsible to ensure the high performance, reliability, and ease of use of Microsoft and Apple enterprise platforms.MINIMUM QUALIFICATIONS* Must be a U.S. citizen with the ability to obtain and maintain a Secret level DoD security clearance* Understanding customer needs and fostering effective communication and troubleshooting approach to address their requests* Embrace creative thinking and technical change to research planned changes to cloud tenancy and work to introduce new updates and features while maintaining the Lab's security best practices and data protections* Work to build relationships among IT peer teams by demonstrating principles of emotional intelligence and solid collaboration practices* Create and deliver effective communications to the organization on technical and project-related topics* Critical thinking and analytical approach towards problem solvingPREFERRED QUALIFICATIONS * Active SecretWORKING LOCATIONS & ADDITIONAL INFO* Location: Lexington, MA 02420* Travel: Not anticipated * Employment Status: Full-Time Employee with full benefits (Medical, Dental, Vision, STD, LTD, PTO, Retirement)* Other: All candidates must also successfully pass a Commercial Background Investigation (CBI). Investigation (CBI).This job posting sets forth the authorities and responsibilities of this position, which may be changed from time to time as shall be determined.Odyssey Systems Consulting Group, LTD. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law. This policy applies to all terms and conditions of employment, including: recruiting; hiring; placement; promotion; termination; layoff; recall; transfer; leaves of absence; compensation; and training.#LI-POSTEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: First Tech Federal Credit Union, Rocklin , Contact Center Representative, Other , Rocklin, California

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