Support Services Associate/ Junior Service Advisor

Company: AAA Northern California, Nevada & Utah
Location: Rocklin
Posted on: April 3, 2021

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Great entry level opportunity to become a Service Advisor!
Why Work For Us?

• Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
• 401K Matching $1 to $1 up to 6% annually
• Opportunity for advancement
• 15 Paid Days off, some Saturdays and no Sunday work hours
• Clean well equipped shops with consistent car count
• Free AAA Membership and numerous employee discountsSummary Essential Functions * Maintain proper levels of member/customer satisfaction. * Answer telephones and assist customers with booking appointments and general service questions.* Route customers to the proper staff member for more technical questions.* Assist with invoicing and processing payments for customers.* Assist with entering supplier invoices into the shop management software.* Assist the General Manager with physical inventories* Assist management with coordinating and holding employee meetings.* Assist Service Advisors and General Manager with various administrative duties - filing, mail processing, supply ordering, daily closing, etc.* Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis. Knowledge/Skills/Abilities * Good written verbal communication, ability to take direction well* Bilingual communication skills (preferred)* Basic Mathematical skills Education & Experience/Licenses & Certification
  • Two (2) years of experience in a customer contact role
  • Must be able to work Saturdays as requiredWork Environment/Physical RequirementsLifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

Keywords: AAA Northern California, Nevada & Utah, Rocklin , Support Services Associate/ Junior Service Advisor, Other , Rocklin, California