Contact Center Representative

Company: Kniesel's Collision, Inc.
Location: Rocklin
Posted on: May 8, 2022

Job Description:

Job Description Career Opportunities Kniesel---s Collision is in search of new team members who are not just looking for a job, but rather a career with opportunities for advancement and excellent incentives. Our culture is dynamic and team- based , providing excellent opportunities for a gratifying career in the collision industry. Kniesel's Collision also offers an excellent benefits package including a competitive pay plan, paid Personal Time Off (PTO), a variety of excellent health benefits, and retirement plans to choose from. Currently, we are seeking an experienced Contact Center Representative for our corporate office. The ideal candidate will align perfectly with our Core Values of WOW Customer Service, Humility, Integrity, Family, Quality and The Golden Rule. Job Description & Functions: Core Function: Our Contact Center representatives are the initial contact source for the organization and perform a variety of functions including: Primary contact for customers requesting estimates and follow-up on unsold estimates. Contacts existing and potential Kniesel---s customers regarding insurance company assignments and estimates. Contacts insurance carriers to determine coverage and liability. Facilitates phone outreach to customer requests for appointments. Follows up with customers regarding online repair estimates. Follows up on any web chat ticket, effectively answering questions and delivering exceptional customer service. Customer Service: Committed to the highest level of professionalism and customer service with the ability to assist customers in a professional and friendly manner. Our representatives must have ability to effectively resolve customer issues or concerns while conveying friendliness and empathy. Must be able to listen and identify customer service and sales opportunities to service our customers' needs in a prompt and professional manner. Detail Oriented: Must be detail oriented and possess the ability to multi-task; must possess excellent organization abilities. Communication: Excellent verbal and written communication skills including the ability to effectively communicate across multiple communication channels including phone, email, text and chat. Scheduling Estimates and Repair Appointments : Responsible for scheduling estimate and vehicle repair appointments and coordinating insurance carrier assignments. Tow-In Process: Responsible for facilitating tow-ins of non-drivable vehicles. Computer Skills: Ability to learn specialized computer software for collision center (CCC1) and proficiency in Excel and Word software. Administrative: Performs other administrative/clerical related duties as assigned. Contact Center Representative Qualifications/Skills: High school diploma or GED Customer Service or sales experience a plus Excellent verbal communication skills Excellent telephone etiquette Friendly and pleasant demeanor Ability to multi-task Active listening skills Attention to detail Problem solving skills Compensation/Benefits: Kniesel's Collision offers team members a competitive total compensation package that consists of: Highly competitive pay plans with select positions offering performance- based incentives Medical, Dental, Vision, Life, Health Benefits, and more Paid Holidays and Paid Personal Time 401(k) Retirement plans with a company contribution Applying is simple Just reply to this post or complete our on-line employment inquiry form at: http://kniesels.com/careers/ Kniesel's Collision is an Equal Opportunity Employer. Company Description Kniesel's Collision is a family-owned multi-shop organization with 10 locations throughout the greater Sacramento area.

Keywords: Kniesel's Collision, Inc., Rocklin , Contact Center Representative, Other , Rocklin, California