Install Coordinator/Dispatch
Company: One Hour Heating & Air Conditioning Corporate Stor
Location: Rocklin
Posted on: May 14, 2022
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Job Description:
Job Description One Hour Heating & Air Conditioning, an
affiliate of Authority Brands, LLC is the premier heating and
cooling specialists in the Sacramento, CA area. We are seeking an
energetic Dispatcher / Install Coordinator who is a self-motivated
individual with a great work ethic and a personality that is
focused on customer satisfaction while taking inbound and outbound
calls in addition to doing some dispatch of service calls to ensure
maximum scheduling efficiency. Responsibilities: Make outbound
calls to current customer to any install issues. Take inbound calls
Makes every effort to compress call scheduling effectively
maximizing productivity and revenue. Notifies clients ahead of time
without fail if the installer is not going to arrive at their home
within the scheduled time window. Re-schedules appointment times at
clients convenience as necessary. Shares responsibility to ensure
that all installers arrive at their designated appointments on
time. Enters equipment type and age information for systems into
SuccessWare to keep accurate client location data and for
generating future sales leads on older equipment. Responsible for
data entry for revenue tracking. Efficiently write up jobs for
installation. Enters important information into Successware from
paperwork that comes back from the field. Enter installers
arrival/departure time. Follow up and schedule preventative
maintenance service appointments. Review completes service work
orders for accuracy Maintain the service technician schedules and
dispatch technicians as service calls are completed. Schedule
technician return trips with customers to complete jobs after
arrival of parts. Maintain on call schedule for service technician
and after-hours Qualifications: High School Diploma or equivalent
required. Prior customer service experience preferred. Must have
good computer software skills. Excellent verbal and telephone
communication skills. We offer GREAT benefits, including a 401K
with company match, company vehicle, training, room for
advancement, and great earning potential. One Hour Heating & Air
Conditioning conducts drug screens and background checks on
applicants who accept employment offers. One Hour Air Conditioning
and Heating is an Equal Opportunity Employer Each franchise
location is independently owned and operated by a franchisee. Your
application will go directly to the franchisee, and all hiring
decisions will be made by the management of this franchisee. The
franchisee sets their own compensation and benefits. All inquiries
about employment, benefits, scheduling, and compensation at this
franchise should be made directly to the franchise location, and
not to One Hour Heating and Air Conditioning Corporate.
Keywords: One Hour Heating & Air Conditioning Corporate Stor, Rocklin , Install Coordinator/Dispatch, Other , Rocklin, California
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