Call Center Supervisor
Company: Dignity Health
Posted on: November 20, 2022
**Call Center Supervisor**
Dignity Health Medical GroupRocklin, California
**Requisition ID** 2022-242313 **Employment Type** Full Time
**Department** Radiology **Hours/Pay Period** 80 **Shift** Day
**Weekly Schedule** Monday-Friday 8-5 **Remote** No **Category**
Dignity Health Medical Foundation, established in 1993, is a
California nonprofit public benefit corporation with care centers
throughout California. Dignity Health Medical Foundation is an
affiliate of Dignity Health - one of the largest health systems in
the nation - with hospitals and care centers in California, Arizona
and Nevada. Today, Dignity Health Medical Foundation works
hand-in-hand with physicians and providers throughout California to
provide comprehensive health care services to the many communities
we serve. As Dignity Health Medical Foundation continues to grow
and establish new premier care centers, we provide increasing
support and investment in the latest technologies, finest
physicians and state-of-the-art medical facilities. We strive to
create purposeful work settings where staff can provide great care,
while advancing in knowledge and experience through challenging
work assignments and stimulating relationships. Our staff is
well-trained and highly skilled, qualities that are vital to
maintaining excellence in care and service.
The Radiology Contact Center Supervisor will assist in gathering
and analyzing the call volume of scheduled radiology exams to
ensure staffing, workload, and process flows are achieved and
balanced within the department. The Supervisor will assist in
reporting the call volume performance on a daily/weekly/monthly
basis and analyze patterns. Will be responsible for communicating
the inbound/outbound call performance to the Executive Director,
manager and physician leaders on a regular basis. This will also
include auditing tasks completed to ensure timeliness of patient
communication, access to care and urgency of radiology service
needs. The Supervisor will assist in the day to day operations of
the call center in directing workflows and staffing needs. The
Supervisor will assist in re-designing workflows to ensure the
structure of the department is solid for the expansion of
additional medical services. The Supervisor will report directly to
the Operations Manager and will have authority to oversee the
department in the absence of the Operations Manager.
**Education and Experience:**
+ At least one (1) year experience as a lead or Supervisor/Manager
in a Call Center environment within a healthcare setting.
+ Bachelor's Degree - Bachelor's degree in healthcare, business, or
related subject preferred; or equivalent work experience.
+ Strong analytical skills required.
+ Previous management experience in a busy imaging center
environment; ability to develop efficient processes and to build a
strong team core; and demonstrated ability to work with
+ Knowledge of business and management principles, in
organizational development, seamless access for patients; and
ability to apply these principles to a centralized patient access
+ Knowledge of or ability to learn and develop management reports
showing centers performance against established goals and
+ Excellent interpersonal and communication skills. Ability to
express ideas assertively, clearly and concisely both orally and in
+ Ability to exercise tact and diplomacy in dealing with others to
secure necessary information and cooperation from a variety of
+ Knowledge of personal and/or mainframe computers and software
tools, including word processing, spreadsheet, data base, clinical
information systems, electronic medical records, billing systems,
and other application packages.
+ Knowledge of imaging exams, pertinent CPT and ICD-9 codes.
+ Strong leadership and management skills to provide planning,
coordination and direction to departmental staff, and to propose
innovative solutions to management problems.
+ Ability to exercise authority and direct and motivate others.
Planning, problem-solving and critical thinking skills to
anticipate, avert, or resolve issues of staffing, scheduling and
+ Ability to be flexible to maintain continuity of programs while
considering individual staff needs and goals.
+ Ability to work effectively and independently under pressure with
a minimum of direction.
+ Ability to understand and implement the requirements of providing
patient care within a highly regulated and constantly changing
+ Ability to understand health care issues within a broad
perspective, and to apply these issues to the clinical setting.
CommonSpirit Health is an Equal Opportunity/Affirmative Action
employer committed to
a diverse and inclusive workforce. All qualified applicants will be
employment without regard to race, color, religion, sex, sexual
identity, national origin, age, disability, marital status,
ancestry, veteran status, genetic information, or any other
by law. For more information about your EEO rights as an
CommonSpirit Health will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
External hires must pass a post-offer, pre-employment background
check/drug screen. Qualified applicants with an arrest and/or
conviction will be considered for employment in a manner consistent
with federal and state laws, as well as applicable local
ordinances, ban the box laws, including but not limited to the San
Francisco and Los Angeles Fair Chance Ordinances.
If you need a reasonable accommodation for any part of the
employment process, please contact us by telephone at (415)
438-5575 and let us know the nature of your request. We will only
respond to messages left that involve a request for a reasonable
accommodation in the application process. We will accommodate the
needs of any qualified candidate who requests a reasonable
accommodation under the Americans with Disabilities Act (ADA).
CommonSpirit Health participates in E-Verify.
Dignity Health is an Equal Opportunity/ Affirmative Action employer
committed to a diverse and inclusive workforce. All qualified
applicants will be considered for employment without regard to
race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, marital status, parental status,
ancestry, veteran status, genetic information, or any other
characteristic protected by law.
Keywords: Dignity Health, Rocklin , Call Center Supervisor, Other , Rocklin, California
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