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IT- Product Specialist, Career

Company: Rose International
Location: Rocklin
Posted on: November 26, 2022

Job Description:

  • **Only U.S. Citizens and those authorized to work in the U.S. may be considered as W2 candidates.**
    • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.** Title: IT- Product Specialist, CareerDuration: 10/17/2022 to 12/31/2023Location: Rocklin, CA***Remote with occasional onsite meeting.***TOP THINGS:1. Proficient in the use of MS Excel2. Basic Knowledge and Familiarity with Networks and Servers (Windows, Linux, Unix, AIX).3. Ability to understand technical drawings.Position SummaryThis position is for an IT Product Specialist responsible for providing daily support for the Telecom Network Portal (TNP) and Telecom Circuit Database (TCD). When the TCD replacement project is completed, the IT Product Specialist will continue as one of the Administrators responsible for supporting the TNP.Responsibilities--- Analyze the impact of Clearances, prepare circuits for updating, update circuits after a successfully completed Clearance, and report out to responsible parties for the Clearance.--- Review newly created and updated circuits for accuracy. Make corrections when needed. Add Approvers and Notifications lists to new circuits to create the base list for scheduled Clearances.--- Consult with Telecom Engineers on their projects and create paths for their circuits based on drawings, spreadsheets, word documents, etc. Work with Network Specialist in resolving transmission path issues. Provide support to Telecom Technicians to update circuits.--- Adapt new hardware terminologies, system, and service references after consulting with Product Managers.--- Support initiatives and new processes that add value.--- Perform daily health checks--- Perform general maintenance--- Support patching activities--- Troubleshoot tools infrastructure--- Support ENOC escalations for monitoring related incidentsRequired SkillsThe candidate should have the following minimal skills.--- 1 - 2 years of experience working in an Enterprise NOC / IT Operations environment.--- 0 - 1 years of experience in support and administration of Enterprise tools in a NOC / IT Operations environment.--- Basic Knowledge and Familiarity in supporting applications running on Linux and Windows systems.--- Basic Knowledge and Familiarity with Networks and Servers (Windows, Linux, Unix, AIX).--- Ability to understand technical drawings.--- Documentation skills.--- Ability to perform repetitive tasks with a high degree of accuracy and attention to detail.Preferred Skills--- Familiar with the Telecom Circuit Database.--- Basic knowledge of Network Transport Mediums--- Customer facing experience.--- Previous experience working in ticket management systems such as BMC Remedy.--- Proficient in the use of MS Excel.--- Basic Knowledge of MS Access.--- 1 - 2 years of Experience with Discovery and Modelling with one or more products such as BMC Remedy/Atrium, ServiceNow, Micro Focus uCMDB/RTSM, Aperture, CA, Oracle MetaSolv, Cienna Blue Planet, or Comarch products is highly desirable.Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department . Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

Keywords: Rose International, Rocklin , IT- Product Specialist, Career, Other , Rocklin, California

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