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Fraud Analyst (HYBRID)

Company: First Tech Federal Credit Union
Location: Rocklin
Posted on: January 12, 2022

Job Description:

The Fraud Analyst monitors Fraud, OLB and the overall member experience utilizing the Contact Experience Center systems in combination with Fraud risk tools to ensure optimal detection, escalation and resolution of fraudulent activity.Here's what you can expect from the job and what you need to be successful:Job Duties:Create reporting & dashboards to provide insight into suspicious and fraudulent activity within the CXC to identify potential exposure and develop new processes to mitigate lossesReport key business metrics ensuring operational targets align to business needs and make changes to the member experience and optimize service levelsPartner with Fraud Operations to make recommendations in Fraud detection and analytics tools, internal policies, and procedures as requiredMake recommendations to enhance technology tools and processes to improve operations, member experience and mitigate fraudulent activity within the CXC & Fraud OperationsLeverage the CXC technology(IVR, Telephony, CRM & Data Warehouse) in combination with Fraud Operations detection tools to forecast and remediate fraud events related to common breaches, predicting how the breach will affect the portfolioConducts business intelligence reporting, data gathering, and forecasting of process or policy changesEssential Skills:Minimum 2 years' experience in analytics, including statistical modeling, data extraction, data mining and quantitative analysis, preferably with a financial institution; or 2 years' in fraud operations and/or Digital FulfillmentAbility to provide insights and make strategic business recommendations through presentations, reports, and analysesExceptional analytical and problem solving skillsExperience drafting policy and procedure documentationStrong communication skills, both written and verbalWorking knowledge of analytical and reporting tools including SQL and Tableau; experience working out of a data warehouseWorking knowledge of Microsoft Office SuiteExperience with contact center systems such as CRM (i.e. Pega), telephony (i.e. Cisco), interactive voice response (i.e. Nuance) preferredFamiliarity with process improvement methodologies (i.e. Six Sigma or LEAN)Minimum Education: Bachelor's degree (preferably in Business, Mathematics, Finance, Economic or other related fields of study) or equivalent work experienceLocation: Rocklin Corporate Office, Rocklin, CA 95765 (HYBRID)What makes First Tech different? Click here to learn more!First Tech is not currently offering Visa sponsorship for this position#FTFCCEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: First Tech Federal Credit Union, Rocklin , Fraud Analyst (HYBRID), Professions , Rocklin, California

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