Dispatcher
Company: AppleOne
Location: Rocklin
Posted on: May 9, 2022
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Job Description:
Job Description The Regional Service Dispatcher is responsible
for the ordering of service parts, scheduling field service labor
and submitting manufacturer warranty claims within the defined
service response time for suppliers. Duties include reviewing stock
locations and communicating logistics options to ensure parts are
expedited for repairs. Additionally ensuring that warranty claims,
and escalations are completed with suppliers. Position also
requires the monitoring and alteration of Service Case priorities
based on customer account status or Service Contract to meet
Corporate Service commitments.RESPONSIBILITIES--- Will assign
Service Repair activities to Corporate Field Resources or external
suppliers via Salesforce Planning Board based on availability and
customer/ case priority level.--- Monitors dispatch queues for new
service cases. Align parts and field resources to meet a customer
service repair activity within the defined service level as well as
keeping Field Resources updated with tracking numbers and
scheduling changes.--- Monitors existing service cases for key
customers and service contracts to ensure the end-to-end delivery
time and milestones are met. Takes proactive action with other
groups as needed to accomplish service level commitments.--- Ensure
Medium Voltage issues reported by customers have been escalated to
MV manufacturers before planning Service Repair Activities.---
Quality control of dispatched service cases from Regional
Competency Center Technical team to ensure customer needs are met,
Field Service Resources are prepared for repairs and manufacturers
have been notified of the failure.--- Responsible for communication
and alignment of customer---s availability and Corporate repair
plan.--- Verify Service repair activities in the external queue to
ensure service providers (contractors) submit all required
documentation such as completed service reports per Company and
supplier---s requirements, used part pickups--- Monitor part order
transfers from Salesforce to SAP and debug system errors and/or
report system errors to developer.--- Other duties as may be
required or assigned. AppleOne is proud to be an Equal Opportunity
Employer. Pursuant to applicable state and municipal Fair Chance
Laws and Ordinances, we will consider for employment qualified
applicants with arrest and conviction records.
Keywords: AppleOne, Rocklin , Dispatcher, Professions , Rocklin, California
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