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Head of Brokerage Operations

Company: CS Recruiting
Location: Rocklin
Posted on: August 5, 2022

Job Description:

Our client is the #1 App for & by Truckers. Founded in 2018, they has connected with 100,000+ truckers and 3000+ companies. Their mission to revolutionize the trucking industry with the help of innovation-driven technology that builds, connects & grows the trucking community across the US. They have a diversified business model for both - truck drivers & recruiters:

- Access to real time drivers ready to get hired - Instantly Free Truck GPS navigation
- Real-time weather & traffic alerts
- Connecting with the trucking community
- Live marketplace for truckers

Job Type: Full-time

Head of Brokerage Operations
Our client is responsible for the strategy to build and manage our client's Freight Brokerage department, including, but not limited to sales, customer facing representatives and carrier facing representatives. The ideal candidate for this position must have experience overseeing freight brokerage operations, building, and managing a freight brokerage sales team, and growing a freight brokerage department or company. This position requires existing relationships with local, regional, and long-haul carriers and the ability to identify and onboard qualified carriers for freight services. The ideal candidate must be knowledgeable of current industry trends to effectively strategize procurement and sales efforts, know of regulations including FMCSA, DOT, while staying abreast to any regulatory changes. This person must be able to pro-actively identify and communicate issues and propose and implement solutions for continuous improvement as they pertain to processes, service, cost, and profitability.

Responsibilities:

  • Build a team of best-in-class operations staff to deliver results.
  • Negotiate contracts and pricing agreements with carriers.
  • Set the direction and tone of the department while bringing the energy, grit, and work ethic necessary to elevate department effectiveness and productivity.
  • Build a strong asset carrier base to support our ability to service both contracted and spot lanes across all modes of transport and equipment types with a high level of service and profitability.
  • Assist with the implementation of our client's new TMS and become a TMS super user/resident expert.
  • Maintain documentation to ensure compliance standards are met.
  • Develop carrier performance and satisfaction metrics.
  • Ensure the work environment is customer-focused, positive and based on trust and respect.
  • Maintain a high degree of confidentiality with issues related to staff (private and personal matters), rates, customers, and other proprietary items.
  • Properly communicate company policies and plans to all associates and communicate employee feedback to upper management.
  • Supervise key staff to monitor operations, ensuring workload is completed per customer expectations.
  • Collaborate with other managers and staff to formulate and implement policies, procedures, goals, and objectives.
  • Collaborate with accounting staff and sales team to monitor timely payments.
    Experience:
    • Extensive knowledge of the Freight Brokerage and Transportation Industry.
    • Experience managing operations staff and administrative staff.
    • Excellent time management skills and the ability to multi-task.
    • Exceptional analytical and negotiation skills.
    • Create training programs for new employees applicable to their specific role.
    • Must be able to maintain excellent communication with external and internal customers.
    • Superior interpersonal skills.
    • Ability to interface with customers and employees.
    • Must be detail oriented and able to function in a fast-paced environment.
    • Excellent written and oral communication and presentation skills.
    • Ability to analyze and troubleshoot situations as they arise.
    • Must be naturally driven to produce high quality results with great care.
    • Desire to put the company's needs first and do whatever it takes to get the job done.
    • Must thrive in a fast-paced environment.
    • Strong problem-solving talents.
    • Advanced computer skills and proficiency with Microsoft Office (Word/Excel/Outlook/PowerPoint).
    • Experience working with ERP, WMS, TMS and/or CRM technologies.
    • Ability to motivate a team and foster a fun and rewarding work environment.
    • This position offers a competitive base salary.
      Related to:Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR,TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer,freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery,P&L, KPI, SOP, freight operations, branch management, customer development, negotiate, business development, carrier procurement, CRM, RFP, RFQ, performance management, strategic growth, business strategy,Director, Regional Director, Senior Director, Leadership, Leader,VP, Vice President, Regional Vice President, President, Executive, Leadership, Leader

Keywords: CS Recruiting, Rocklin , Head of Brokerage Operations, Professions , Rocklin, California

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