Customer Service Representative

Company: Katadyn North America Inc
Location: Rocklin
Posted on: May 13, 2022

Job Description:

Job Description Katadyn North America, Inc The Katadyn Group is a global corporate group with a broad brand portfolio specialized in the area of self-sufficient nutrition and drinking water supply. Operating under the maxim "Sustaining life no matter where", we at Katadyn strive to meet and exceed our customers--- expectations by delivering safe, simple and sustainable hydration and nutrition solutions for the outdoor, marine, tactical, aviation, humanitarian and commercial water infrastructure markets. We're a company with a great team and mission and we are growing. We're looking for a friendly, engaging customer service agent to join our team at our Rocklin office. This is an onsite position. Basic Function To interface with customers in a friendly and helpful manner, such that the customer experience is positive and fulfilling. Daily activities include order entry, tracking, invoicing, returns, credits, generating RMA---s, providing customers with up to date lead times, and generally resolving customer issues. Assisting teammates whenever possible. Essential Functions Enter sales orders in an accurate and timely fashion and provide order confirmations to customers for each order. Process sales return orders in an accurate and timely fashion. Process invoices on a daily basis as a back up to lead in Customer Service. Enforce company policies procedures as they relate to shipping times, deadlines, credit holds, etc. Process and enter Return Merchandise Authorizations from end user customers and distributors. Provide customers with production and shipping lead times when requested. Provide customers with solutions to common issues, such as incorrect items shipped, shipping delays, tracking information, invoicing questions. Provide basic technical support: identifying parts, suggesting further testing, specifying best shipping methods, and applying standard operating procedures to assist with customer needs. Assist with purchasing when required, including entering purchase orders, requesting return authorizations, processing receivables, and enter purchase invoices. Continuously seek methods of improving, and expediting job functions through software shortcuts, process streamlining, and interface management. Non - Essential Functions Perform other related duties as assigned. Skills Oral and Written Communication Skills Time Management Reading Skills Familiarity with Microsoft NAV Typing Team Player Figure Aptitude Highly Organized Education/Training Degree: High School Diploma, College Degree Preferred Experience 2 - 3 years in a Customer Service role Basic accounting knowledge Understanding of the Accounts Receivable process Experience with distribution management with territorial agreements Job Type: Full-time Company Description The Katadyn Group is a global corporate group with a broad brand portfolio specialized in the area of self-sufficient nutrition and drinking water supply. Operating under the maxim "Sustaining life no matter where", we at Katadyn strive to meet and exceed our customers--- expectations by delivering safe, simple and sustainable hydration and nutrition solutions for the outdoor, marine, tactical, aviation, humanitarian and commercial water infrastructure markets. We're a company with a great team and mission and we are growing. We're looking for a friendly, engaging customer service agent to join our team either at our Rocklin office. This is an onsite position.

Keywords: Katadyn North America Inc, Rocklin , Customer Service Representative, Sales , Rocklin, California