Customer Service Representative
Company: Katadyn North America Inc
Location: Rocklin
Posted on: May 13, 2022
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Job Description:
Job Description Katadyn North America, Inc The Katadyn Group is
a global corporate group with a broad brand portfolio specialized
in the area of self-sufficient nutrition and drinking water supply.
Operating under the maxim "Sustaining life no matter where", we at
Katadyn strive to meet and exceed our customers--- expectations by
delivering safe, simple and sustainable hydration and nutrition
solutions for the outdoor, marine, tactical, aviation, humanitarian
and commercial water infrastructure markets. We're a company with a
great team and mission and we are growing. We're looking for a
friendly, engaging customer service agent to join our team at our
Rocklin office. This is an onsite position. Basic Function To
interface with customers in a friendly and helpful manner, such
that the customer experience is positive and fulfilling. Daily
activities include order entry, tracking, invoicing, returns,
credits, generating RMA---s, providing customers with up to date
lead times, and generally resolving customer issues. Assisting
teammates whenever possible. Essential Functions Enter sales orders
in an accurate and timely fashion and provide order confirmations
to customers for each order. Process sales return orders in an
accurate and timely fashion. Process invoices on a daily basis as a
back up to lead in Customer Service. Enforce company policies
procedures as they relate to shipping times, deadlines, credit
holds, etc. Process and enter Return Merchandise Authorizations
from end user customers and distributors. Provide customers with
production and shipping lead times when requested. Provide
customers with solutions to common issues, such as incorrect items
shipped, shipping delays, tracking information, invoicing
questions. Provide basic technical support: identifying parts,
suggesting further testing, specifying best shipping methods, and
applying standard operating procedures to assist with customer
needs. Assist with purchasing when required, including entering
purchase orders, requesting return authorizations, processing
receivables, and enter purchase invoices. Continuously seek methods
of improving, and expediting job functions through software
shortcuts, process streamlining, and interface management. Non -
Essential Functions Perform other related duties as assigned.
Skills Oral and Written Communication Skills Time Management
Reading Skills Familiarity with Microsoft NAV Typing Team Player
Figure Aptitude Highly Organized Education/Training Degree: High
School Diploma, College Degree Preferred Experience 2 - 3 years in
a Customer Service role Basic accounting knowledge Understanding of
the Accounts Receivable process Experience with distribution
management with territorial agreements Job Type: Full-time Company
Description The Katadyn Group is a global corporate group with a
broad brand portfolio specialized in the area of self-sufficient
nutrition and drinking water supply. Operating under the maxim
"Sustaining life no matter where", we at Katadyn strive to meet and
exceed our customers--- expectations by delivering safe, simple and
sustainable hydration and nutrition solutions for the outdoor,
marine, tactical, aviation, humanitarian and commercial water
infrastructure markets. We're a company with a great team and
mission and we are growing. We're looking for a friendly, engaging
customer service agent to join our team either at our Rocklin
office. This is an onsite position.
Keywords: Katadyn North America Inc, Rocklin , Customer Service Representative, Sales , Rocklin, California
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