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Technical Service Representative

Company: JMAX Properties LLC
Location: Rocklin
Posted on: November 25, 2022

Job Description:

We are looking to hire a Technical Support Representative! Technical Support Team is responding to customer support issues and working with the business customer and related support staff to resolve them. The Technical Support Agent will develop strong knowledge in controller design, installation, and operation. Looking for someone who has an Associates Degree and is experienced with Solar Electric Installation and System Design / Inspection.Monday - Friday 8:00 am - 5:00 pm Duties Duties include answering incoming calls to the service line and resolving all types of customer issues, providing assistance to installers in the field, providing technical training to internal personnel, creating tickets to dispatch to field service teams and providing support to other departments. Provides a timely resolution of problems to ensure customer satisfaction, eliminate downtime, and prevent cost overruns. Analyze and verify proper operation of control options to meet customer needs, safety/code requirements and company standards. Effectively articulate necessary technical information to customers in a simple and concise manner via phone and email Document customer issues and steps taken to resolve the issue. Proven sense of urgency, ensuring process adherence. Provide customer technical training and technical presentations as needed, both in-house and/or at customer locations. Escalate unresolved customer complaints and issues to management to ensure timely response and closure of the escalated customer complaint and issue. After-hours on-call availability may be required in this position. Periodic travel to customer sites may be required in this position. Must be willing travel on short notice.Job Type: Full-timePay: $27.00 per hourBenefits: Health insuranceSchedule: Day shift Monday to FridayWork Location: One location

Keywords: JMAX Properties LLC, Rocklin , Technical Service Representative, Sales , Rocklin, California

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