Technical Service Representative
Company: JMAX Properties LLC
Posted on: November 25, 2022
We are looking to hire a Technical Support Representative!
Technical Support Team is responding to customer support issues and
working with the business customer and related support staff to
resolve them. The Technical Support Agent will develop strong
knowledge in controller design, installation, and operation.
Looking for someone who has an Associates Degree and is experienced
with Solar Electric Installation and System Design /
Inspection.Monday - Friday 8:00 am - 5:00 pm Duties Duties include
answering incoming calls to the service line and resolving all
types of customer issues, providing assistance to installers in the
field, providing technical training to internal personnel, creating
tickets to dispatch to field service teams and providing support to
other departments. Provides a timely resolution of problems to
ensure customer satisfaction, eliminate downtime, and prevent cost
overruns. Analyze and verify proper operation of control options to
meet customer needs, safety/code requirements and company
standards. Effectively articulate necessary technical information
to customers in a simple and concise manner via phone and email
Document customer issues and steps taken to resolve the issue.
Proven sense of urgency, ensuring process adherence. Provide
customer technical training and technical presentations as needed,
both in-house and/or at customer locations. Escalate unresolved
customer complaints and issues to management to ensure timely
response and closure of the escalated customer complaint and issue.
After-hours on-call availability may be required in this position.
Periodic travel to customer sites may be required in this position.
Must be willing travel on short notice.Job Type: Full-timePay:
$27.00 per hourBenefits: Health insuranceSchedule: Day shift Monday
to FridayWork Location: One location
Keywords: JMAX Properties LLC, Rocklin , Technical Service Representative, Sales , Rocklin, California
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