Patient Services Representative
Company: Dignity Health
Location: Rocklin
Posted on: March 19, 2023
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Job Description:
**Patient Services Representative**Dignity Health Medical
GroupRocklin, CaliforniaThe posted compensation range of $21.16 -
$23.86 /hour is a reasonable estimate that extends from the lowest
to the highest pay CommonSpirit in good faith believes it might pay
for this particular job, based on the circumstances at the time of
posting. CommonSpirit may ultimately pay more or less than the
posted range as permitted by law.**Requisition ID** 2023-292824
**Employment Type** Full Time **Department** Contact Center
**Hours/Pay Period** 80 **Shift** Day **Weekly Schedule** Monday -
Friday (7:30am - 5:30pm) Varied **Remote** No **Category** Billing
and Scheduling**Overview**Dignity Health Medical Foundation
established in 1993 is a California nonprofit public benefit
corporation with care centers throughout California. Dignity Health
Medical Foundation is an affiliate of Dignity Health - one of the
largest health systems in the nation - with hospitals and care
centers in California Arizona and Nevada. Today Dignity Health
Medical Foundation works hand-in-hand with physicians and providers
throughout California to provide comprehensive health care services
to the many communities we serve. As Dignity Health Medical
Foundation continues to grow and establish new premier care centers
we provide increasing support and investment in the latest
technologies finest physicians and state-of-the-art medical
facilities. We strive to create purposeful work settings where
staff can provide great care while advancing in knowledge and
experience through challenging work assignments and stimulating
relationships. Our staff is well-trained and highly skilled
qualities that are vital to maintaining excellence in care and
service.**Responsibilities**Dignity Health starts out with one goal
at our core - Excellent care delivered with compassion for all in
need. Working with Dignity Health provides employees with the
opportunity to positively affect the health and well-being of
entire communities. By uniting Healing and Humankindness we work
together with our physicians and health care experts to provide the
best care experience to our patients and the communities we serve.
As part of the Dignity Team youll work in a culturally diverse
environment that supports your success and career development. The
Patient Service Representative (PSR) position is the first point of
phone customer service contact for our patients physicians other
clinic staff internal and external laboratory and imaging staff
hospital staff patient family members and vendors. As a PSR your
role is to provide prompt accurate courteous and helpful phone and
related assistance to all callers through a variety of
communication channels including voice chat email and text. A
Patient Service Representative may also perform a variety of other
duties including but not limited to collecting and updating
demographics and insurance information verification of health plan
eligibility taking complete and accurate messages and scheduling
mutually acceptable appointment times utilizing an electronic
appointment management system electronic health record and contact
center system. In addition may assist with referrals and
authorizations. As the first point of patient contact your role is
to provide effective patient experiences with an emphasis on first
contact resolution in a culture of yes. Patient Service
Representatives may assist with patient calls from multiple
locations and specialties and hours may vary as
needed.**Qualifications****Minimum**+ High School Diploma or
equivalent.+ Must be able to pass Contact Center Final Exam after
completing the Contact Center training course.+ Experience with
computer systems required including web based applications.+
Demonstrated skills in customer service excellence including active
listening problem solving and the ability to remain calm in
emotional or stressful situations.+ Attention to detail customer
service and keyboarding skills.+ Must possess excellent
communication skills (oral and written) and be able to communicate
effectively with patients over the phone in email and other
communications.+ Computer skills customer service skills and
behavior and data entry will be assessed via Call Center
Assessment.**Preferred**+ 1 year of higher education some college.+
Experience in a patient-focused healthcare environment.+ 1 year
experience in high volume multichannel contact center**This
position is represented by SEIU United Healthcare Worker****Equal
Opportunity**CommonSpirit Health--- is an Equal
Opportunity/Affirmative Action employer committed toa diverse and
inclusive workforce. All qualified applicants will be considered
foremployment without regard to race, color, religion, sex, sexual
orientation, genderidentity, national origin, age, disability,
marital status, parental status,ancestry, veteran status, genetic
information, or any other characteristic protectedby law. For more
information about your EEO rights as an applicant,pleaseclick here.
(https://tbcdn.talentbrew.com/company/35300/img/v1\_0/EEOC\_KnowYourRightsEnglish.pdf)CommonSpirit
Health--- will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c).External hires must pass a post-offer, pre-employment
background check/drug screen. Qualified applicants with an arrest
and/or conviction will be considered for employment in a manner
consistent with federal and state laws, as well as applicable local
ordinances, ban the box laws, including but not limited to the San
Francisco and Los Angeles Fair Chance Ordinances.If you need a
reasonable accommodation for any part of the employment process,
please contact us by telephone at (415) 438-5575 and let us know
the nature of your request. We will only respond to messages left
that involve a request for a reasonable accommodation in the
application process. We will accommodate the needs of any qualified
candidate who requests a reasonable accommodation under the
Americans with Disabilities Act (ADA).CommonSpirit Health---
participates in E-Verify.Dignity Health is an Equal Opportunity/
Affirmative Action employer committed to a diverse and inclusive
workforce. All qualified applicants will be considered for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability,
marital status, parental status, ancestry, veteran status, genetic
information, or any other characteristic protected by law.
Keywords: Dignity Health, Rocklin , Patient Services Representative, Sales , Rocklin, California
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